Protecting Confidential Information
We maintain protections that comply with federal standards to store and secure information about you from unauthorized access, alteration, and destruction. At times, we enter into agreements with third party companies to provide services to us or make products and services available to you. These third-party companies do not retain, share, store or use personal identifiable information for any other purposes. We provide this Privacy Policy to our prospective, current, and past customers.
How We Use Information
We use the information you provide about yourself when you request a quote only to aid in providing you with an accurate quote. We do not share this information with outside parties except to the extent necessary to complete that quote or to comply with requests from our regulatory agencies. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Also, we use the Google AdWords search and display networks to reach customers. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Security & Privacy
We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.
SMS Marketing Consent & Opt-In
Consent to Receive SMS Messages
By providing your mobile phone number and electing to receive text (SMS) messages from Johnson & Starr, you expressly consent to receiving marketing, promotional, and informational text messages from us, including messages sent using an automated system. Your consent to receive SMS messages is not a condition of purchase of any goods or services.
Before we send you SMS messages, you must opt in to receive text communications. This consent is collected when you:
- Submit your phone number through an online or mobile signup form that clearly discloses what types of SMS messages you’ll receive (e.g., updates, promotions, reminders) and that standard message and data rates may apply.
How We Use Your Information
When you opt in to receive SMS messages, we collect and use your mobile phone number and any information you voluntarily provide (such as your name or preferences) to:
- Send you the SMS content you agreed to receive (e.g., promotions, service notifications, alerts);
- Improve and personalize our communications and services.
Your SMS information will be handled in accordance with this Privacy Policy and applicable data protection laws. We do not sell or share your mobile phone number for third-party marketing purposes.
Message Frequency & Data Rates
Message frequency may vary depending on your engagement with Johnson & Starr, current promotions, or service-related communications.
Message and data rates may apply. Johnson & Starr is not responsible for any fees charged by your mobile carrier. Please contact your carrier for details about your messaging plan.
Opt-Out / Unsubscribe
If you receive SMS messages from us and wish to stop receiving them, you can opt out at any time. Standard opt-out methods include:
- Replying with “STOP” in response to any SMS message; or
- Contact us at help@johnsonandstarr.com
After you opt out, we may send a final confirmation message to acknowledge your request. Once you have opted out, you will no longer receive SMS messages from us unless you subsequently opt in again.
Opting out of marketing SMS messages does not affect our ability to send legally required or account-related servicing communications, where permitted by law.
Changes to SMS Privacy Terms
We may update this SMS consent and privacy section from time to time. If we make material changes, we will post the updated policy on our website.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 800-203-9157 or send us an email at help@johnsonandstarr.com.